Tuesday, April 20, 2010

Undercover Boss - part 1

This spring, my husband and I watched the new show, Undercover Boss. In the show, a CEO or COO of a major company (White Castle, 1-800-Flowers, Hooters, and Seven Eleven, for example) went undercover in his own company to see how things really worked.

We enjoyed the show, and I noticed a few trends - some rules for business.

Rule #1: Keep in touch with those who work on the front line.

Each boss was amazed at the quality of work (in most cases, positive) being done by the folks on the front line and the difference those people made in the work of the company. They were surprised by the hardships their employees were dealing with outside of the job. Those front line employees had information about how things could run more efficiently or more pleasantly, but the upper echelon leaders rarely knew this information.

So, if you want to be successful in business, keep in touch with those doing the work of your business.

What is your experience in business? Have you been the one on the front lines? Did your boss ever seek out your input on important business matters?

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